Terms & Conditions
Terms & Conditions
CONDITIONS OF GIFT VOUCHERS
- Vouchers can be redeemed for online merchandise only and not for cash.
- Vouchers can only be redeemed with SPB International online, not with any other reseller of SPB International products or services.
- Gift vouchers are valid for 12 months from date of issue.
- No change or credit will be given: any remaining balance on the card can only be used in whole or part against future purchases.
- Gift vouchers are in $AUD only.
All prices are shown in Australian dollars.
DELIVERIES AND SHIPPING
- You will receive your order in approximately 5-7 working days.
- Free standard shipping anywhere in Australia.
- All parcels are shipped using eParcel (by Australia Post).
- Shipping within Australia only.
In the event that you receive a faulty SPB product please contact us at email@example.com.
Note: we require a photograph of the faulty item via email to firstname.lastname@example.org and a proof of purchase.
A charge of 10% GST is included in the retail price.
Please note that some countries will charge an extra fee for taxes and duties. This is basically a processing fee when shipment requires a formal clearance and when duties & taxes are invoiced and paid by the courier on the customer’s behalf.
ONLINE EXCHANGE & RETURNS
You may exchange or return any item for change of mind excluding sale items, postage charges to return the products are the responsibility of the customer.
If you would like to return/exchange an item please contact SPB International via email at email@example.com within 14 days of receiving your purchase.
You will be sent an email containing instructions on returning the item/s and a form to fill out and include in the package. Once you have been sent a postal address, the item must be sent back within 14 days to be eligible for a refund. Any items returned after the 14 days will receive a credit which is redeemable for a 3 month period.
Please note: SPB International does not offer a free returns service for change of mind.
PAYMENT METHODS & PROCESSING
SPB International currently accepts Visa, MasterCard and PayPal. Goods are sent when the total amount has been approved and debited from your account. Placing your order means you are engaged in a contract and that you unconditionally accept the prices and descriptions of the items you have ordered.
SPB International reserves the right to change prices for products displayed on our online site at any time. The price payable for the goods shall be the price applicable on the date the goods are confirmed as ordered. SPB International also reserves the right to discontinue any promotions as we see fit.
We do not offer refunds or exchanges on sale items – if you require further information please contact us. Additional promotional codes are not valid during sale periods.
Please note: that sale items, length of sale and times that sales occur are at the discretion of SPB International and may change without notice.